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1. How do I know if buying from you is safe?
We are a certified safe site by VISA and Mastercard. All of our credit card transactions are handled by Virtual Card Services. We don't store your credit card information on our site at all, thus making it 100% safe for you. Please be advised that we have the right to  charge your credit card and ask for  s snapshot showing the amount and the company name on your statement to confirm that you have access to the account and you have the right to ask for a photo ID, a credit card payment authorization form to be filled before dispatching your order, failing to do so, results in cancelling the order and refunding the money back into the account.

2. I don't have a credit card, or don't want to use my credit card for online purchases, what can I do?
We accept EFT and direct bank deposit as valid forms of payment. Our Banking Details are:

Company  :   Austimpex
Bank         :   National Bank
Acc Type  :   Cheque Account
Account    :    5747 31486
BSB          :   082-124

We also accept Money orders or cheques:

Company          : Austimpex

Postal Address : PO box 1173    

,                          Fyshwick ACT,  2609  

Please note however, you need to place an order with us through our website first. This will let us give you an order number to use as a reference for your transaction.

3.Do you price match?

Bongs Online is committed to providing top-quality, affordable products.That's why Bongs Online offers a Price Match Guarantee. Bongs Online will meet or beat any price on identical, in-stock product.


  • Item must be identical.
  • Additional services must match: warranty, integration price, shipping, etc.
  • The competitor offering the lower price must have the item in stock.
  • Offer does not apply to previous purchases.
  • We only match other online Australian stores.

4. Do your prices include GST?
Our prices are all inclusive of GST.

5. What packaging will my order come in?

We send all our products in plain packaging with no outside branding or logos. PO.Box return address displayed without the company name.

6. Can I buy a gift certificate?

You can purchase a coupon code that can act as a gift certificate for any amount, just This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll set you up!

7.What personal information do you require?

We need your real name and surname as you need to sign for receiving the parcel. A valid email address so we can send you a tracking number. A valid phone number in case the delivery company need to contact you before delivering.Please note if you are paying via credit card, the name on the card must match with the name of the person ordering, otherwise are have the right too debit the credit card provided and refuse to send the parcel until we receive a photo ID and an authorization form from the person stated on the credit card. we also have the right to cancel the transaction and refund the money to the same credit card.

8. Why don't you have a phone number listed on your site?
Due to the overwhelming number of calls we received, we decided to remove our telephone number so we could manage enquiries through email. Please send a mail through our "Contact Us" section, and we will be sure to get back to you ASAP.

9. I live in a rural area, can you ship to my area?
We will ship anywhere in Australia and internationally.i

10. Can you tell me on which day exactly I will receive my item?i
Unfortunately we cannot give you an exact delivery date but we can provide you with a tracking number, so you can track your item online. We normally dispatch within 48hours from receiving the payment.

11. What guarantee do I have that you are going to delivery my order?
We offer a 100% guarantee that we will deliver your order to you. All orders are sent with a tracking number, the tracking number gets emailed to you, so you can follow each step of your parcels  journey. If for some reason we can't locate your order, we will replace it free of charge,(This offer stands for Australian residence only). We are unable to give our international customers any guarantees as some parcels may be stopped by customs. Check the law in your country before placing any orders.

12. My item has arrived damaged or is not what I ordered. What now?i
We guarantee that your order will arrive at your door in perfect condition and will be what you ordered. You need to check that  items received are in a good condition before signing the courier papers. If your order arrives damaged or is not what you ordered you have a 48 hour window period to contact us to arrange a return. The item must be returned in an unused condition. If you contact us after the 48 hour window period you will not be able to return the product .We reserve the right to issue an online coupon code instead of a refund.

13. What happens after returning the damaged item?

We will process a claim for the damaged item which usually takes up to 4 business days.If the claims department accepts the claim , we will send a replacement or a coupon code to be used on our website.

14. What should I do when my suburb doesn't appear when I enter my postal code?
If your postal code does not add your suburb to the drop-down list, you may be using the incorrect postal code - bear in mind the street postal code is what links to the suburb. If you are unsure please consult Australia Post office site to confirm your postal code. There is of course a chance that we do not have the postal code in our system - in such an event, please
This email address is being protected from spambots. You need JavaScript enabled to view it., so we can query our couriers as to whether they deliver to this area. Depending on their response we will add the postal code and suburb to our system.

15. What should I do if I have forgotten my password?
Click Log In, then click on the "Forgot Password" link located at the bottom left of the log-in box. Once you have entered your email address in the pop-up box you will receive an email from us with a link to reset your password (if you do not receive an email, please check your spam folder). Click the link in the email and enter your new password in the pop-up box. That's it. Note: please make sure you use this link within an hour as it will expire.

16. Which web browsers can I use to view your site?
We support modern web browsers like Google Chrome, Mozilla Firefox and Internet Explorer 8 and newer. However, we do not support some older web browsers such as Internet Explorer 7 and older. If you do encounter any browser related problems, please try downloading a newer version or
This email address is being protected from spambots. You need JavaScript enabled to view it. so we can explore the problem.


17. Can I cancel my order?

We can process a cancellation straight away if your order is still in our warehouse.However , you will be liable for a 15% cancellation fee.





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What can we do with your Email address?
Once registering, and supplying with your email address, we will occasionally send you emails containing promotions, or informing you of specials being offered by ourselves. These emails may contain adverts from 3rd parties; however we will never supply a 3rd party with your email address.

If you do not wish to receive these emails, you can at any time request to be unsubscribed.

Do you use cookies ?
Bongsonline does make use of cookies to identify customers and facilitate as well as enhance the user experience within the site. For this reason cookies are stored on the users machine to identify the user. This information is not sold or shared with any 3rd parties.

What About Third-Party Advertisers and Links to Other Websites?
Our site includes third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites.

Label: Name1 and its associates provide their services to you subject to the following conditions. If you browse or interact with you accept and agree to all of the following conditions and disclaimer. Please read them all carefully. LEGAL DISCLAIMER & STATEMENT is for adult audiences only. If you are under the age of 18 years old you must exit this site immediately. Bongsonline do not condone, promote or incite the use of any illegal or controlled substances nor wish to induce anyone to act in conflict with their national or local laws. All products & information contained within and its associates are to be used for the following purposes only: Entertainment, Souvenir and educational value, historical and scientific reference. does not wish to induce anyone to act in conflict with their local laws, and it is expected that any persons who purchase any products has checked that they are not in conflict with their local laws prior to ordering and are totally responsible for their own actions. As laws regarding some of the items found within our shop can constantly change and its associates will accept no responsibility or product liability in this respect and customers are expected to know and understand their local laws so as not to be breaking any laws.

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RISK OF LOSS All items purchased from are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS and its associates attempt to be as accurate as possible. However, does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by itself is not as described, your sole remedy is to return it in unused condition. Disclaimer of warranties and limitation of liability this site is provided by and its associates on an "as is" and "as available" basis. makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk. to the full extent permissible by applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. does not warrant that this site, its servers, or e-mail sent from are free of viruses or other harmful components. will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights. Applicable law By visiting or any of the sites part of, you agree that the laws of the state of Western Australia, without regard to principles of any conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and or its associates.

SITE POLICIES, MODIFICATION, AND SEVERABILITY please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed sever able and shall not affect the validity and enforceability of any remaining condition.

 QUESTIONS regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

PRIVACY For details on our Privacy Policy please review our Privacy Notice, which also governs your visit to our web site, to understand our practices. au are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS and its associates attempt to be as accurate as possible. However, does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. Product images are for illustrative purposes only. If a product offered by itself is not as described, your sole remedy is to return it in unused condition.